1. Information We Collect

We may collect the following information when you contact us, book a consultation, or use our services:

• Full name

• Email address

• Phone number (including WhatsApp)

• Event or wedding date

• Measurements and fitting details

• Design preferences, inspiration images, and budget range

• Any other information you choose to provide during booking or consultation

2. How We Use Your Information

Your information is used solely to:

• Process bookings and consultations

• Design, produce, and deliver bespoke or bridal garments

• Communicate with you regarding fittings, timelines, and updates

• Improve our services and client experience

We do not sell, rent, or trade your personal information to third parties.

3. Confidentiality

All client details, measurements, and design concepts are treated as strictly confidential. Designs created for you remain private and will not be shared publicly without your consent.

4. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Access to client data is limited to authorised personnel only.

5. Third-Party Services

Where shipping, payment processing, or communication platforms are used, only the necessary information required to complete the service is shared. Focal Five is not responsible for the privacy practices of third-party platforms.

6. Retention of Information

We retain client information only for as long as necessary to fulfil services, comply with legal obligations, or maintain records for business purposes.

7. Your Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate details

• Request deletion of your information, where legally permissible

Requests can be made by contacting us directly.

8. Contact Information

For any questions regarding this Privacy Policy or how your data is handled, please contact us:

Email: support@focalfiveng.com
WhatsApp: 09066810099

9. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.